Migration to Equinix Platform

Customer Support FAQs

*An Equinix International Business Exchange™ (IBX®) is how Equinix refers to its data centers. IBXs provide access to vital ecosystems where major networks, enterprises and business partners interconnect to each other and to more than 1,800+ available networks.

Migration Schedule

The following former Verizon sites migrated in the first-migration-phase on August 14, 2017:

Site LocationVerizon Site CodeEquinix IBX Code
Doral (Miami), FloridaMIA2MI6
Englewood, ColoradoDEN1DE2
Houston, TexasIAH1HO1
Santa Clara, CaliforniaSJC3SV14, SV15, SV16, SV17
Torrance, CaliforniaLAX1LA7

All remaining former Verizon sites migrated in the second-migration-phase on October 9, 2017:

Site LocationVerizon Site CodeEquinix IBX Code
Billerica, MassachusettsBOS1BO2
Bogotá, ColombiaBOG1BG1
Ashburn, VirginiaIAD1DC13
Atlanta, GeorgiaATL1AT4
Carteret, New JerseyEWR1NY11
Culpeper, VirginiaIAD3CU1, CU2, CU3, CU4
Elmsford, New YorkLGA1NY13
Herndon, VirginiaIAD2DC97
Irving, TexasDFW1DA9
Kent, WashingtonSEA1SE4
Manassas, VirginiaIAD4DC14
Miami (NAP), FloridaMIA1MI1
Norcross, GeorgiaATL2AT5
Piscataway, New JerseyEWR2NY12
Richardson (Alma), TexasDFW2DA10
Westmont, IllinoisORD1CH7

Customer Care and Support

Contact Equinix’s Global Service Desk (GSD) 24/7/365 via phone or email.


  U.S.: +1.866.EQUINIX (+1.866.378.4649)
  Brazil: +55.0800.878.1202
  Colombia: +57.01.800.518.4298

  Equinix Customer Support


If my business situation has changed and I no longer require some of my existing services, how do I go about terminating my services?  

Will my Equinix Account Executive, Sales Engineer and Customer Success Manager (formerly Service Manager) team change as a result of this migration?  

What can I expect from my Customer Success Manager (CSM)?  

What is an onboarding session?  

What is the Equinix Customer Portal (ECP) and will I be provided user instructions?  

How can I get access to the Equinix Customer Portal (ECP)?  

When will I have access to the Equinix Customer Portal (ECP)?  

When will I receive my login details for the Equinix Customer Portal (ECP)?  

How do I manage my Access Control List (ACL) / User Profiles and Permissions?  

What products and services will be available on the Equinix Customer Portal?  

Who's the best Equinix resource to help me?  

Who can I contact to request new services, expand my space or discuss options to renew my contract?  

I have a question about the pricing of services. Who should I contact?  

I have feedback for Equinix. What should I do?  

If I only have Verizon references and naming conventions for my assets, how do I find my Equinix cage, cabinet and other serial numbers?  

How does the acquisition impact my in-progress project(s)?  

グローバル サービス デスク (GSD)

What is the Global Service Desk?  

What can I expect from the Global Service Desk (GSD)?  

What are the hours of operation for the Global Service Desk?  

I need urgent support in my IBX. What can I do?  

The Global Service Desk has informed me that my e-mail address is not registered. How can I be added to the list of authorized users?  

What is the purpose of the 4-digit PIN on ECP?  

I have sent an email but my request is urgent. What can I do?  

How do I open a ticket for a service-impacting issue?  

What types of notifications should I expect from Equinix?